Refund policy

Thanks for shopping with The Creators' Brand!

Because all items are made to order, there are no returns or exchanges unless you receive a defected item. Be sure to view size charts and descriptions of items before purchasing.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at thecreatorsbrand@gmail.com with a clear photo of your damaged item. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Feel free to contact us for any return questions at thecreatorsbrand@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.